FAQ

 

Do we ship Worldwide?

We ship our products worldwide with DHL and GLS. All orders are dispatched on the same day if ordered before 3pm CET from Germany. Orders placed over the weekend are dispatched on Mondays. 

How long dos a delivery usually take?

The delivery usually takes 4-5 working days. Your parcel will be delivered by GLS

Who do I contact if I want to be a brand ambassador?

Ninja Foods Ambassadors receive a discount on the Super green Elixir in exchange for weekly posts on Facebook, Instagram, Youtube, and Snapchat and monthly blog posts that feature or mention our products. If you are interested in becoming a Ninja Foods Brand Ambassador, please sign up here.

Who do I contact if my received package was damaged?

It is our policy to replace any damaged packages. If you receive a package with a product that has been damaged during shipping, please contact us at hello@ninjafoods.de within one week after receiving your package to receive a refund for your order.

Do you offer personal consultations?

Yes! Our experts will be happy to answer any questions you may have about training, nutrition and our products, as well as many other topics – free of charge, of course.  Simply send your question to us in an email to hello@ninjafoods.de. We will get back to you as soon as possible.

Do I need a high speed blender to use the Super Green Elixir?

No, you can also stir Your Ninja Foods Mixes simply in your yoghurt, oatmeal, pancakes or just a glass of water. Additionally, it is also possible to make smoothies with a hand blender if you don’t own a blender yet. Nevertheless we recommend using a blender to create a creamy texture in your health drinks.

What are Superfoods?

Superfoods are fruits, vegetables, seeds, grasses, seaweeds or leaves that are extremely high in vitamins, minerals, antioxidants, enzymes and healthy fats – these nutrients are all essential for your health and well-being! Your Superfoods created 7 natural, organic and healthy superfoods mixes. Each of our blends consists of powerful organic superfoods specifically designed to improve your health. From the Forever Beautiful to the Super Green Mix, there is a perfect mix for everybody!

Are your Superfoods Vegan?

All 12 superfood ingredients are vegan. In addition, all our mixes are raw, 100% natural and do not contain gluten, dairy, soy, artificial colors, GMO or additives.

How do I use the Superfood Mix?

You can easily integrate our mixes into your everyday life. Use it for smoothies, juices, oatmeal, yoghurt, homemade snacks, salads and dips or whatever you like.

How do I store the Superfood Mix?

Your Superfoods Mixes should by stored in a cool, dry place. A shelf that is not exposed to direct sunlight, heat, or moisture is a great places to store the blends. Your Superfoods Mixes have a shelf life of 3 months to two years.

What is the Superfood Return Policy?

While we cannot accept returns when the package has been openend, if you are displeased with our product in any way, please contact us immediately at hello@ninjafoods.de so that we may do our best to resolve the issue. Our customers’ satisfaction is very important to us and we will always do our best to provide you with the best products and service possible.